Are Personal Support Workers Healthcare's Unsung Heroes?

Personal support workers are heroes to their patients.  They regularly perform feats that are very impressive.  Personal support workers do everything from taking and checking vitals such as pulse and blood pressure, to bathing patients.
  
Personal support workers are caregivers who are in it for the long haul.  They are passionate about their jobs and their patients.  The typical personal support worker possesses ridiculous amounts of stamina and patience.  They need it to endure the gruelling repetition of the job.  They come to work each day, not looking for special rewards or recognition.  The results of what they do are reward enough for the typical personal support worker.  Their hard work and dedication shows through, in every shift.

Personal support workers work as a team, wherever their work is.  They support their colleagues and receive support from their colleagues in return.  This is especially important as they need the support to combat the stress, and in some cases, burnout rates.  

Personal support workers are heroes to their patients on a daily basis.

Tips on Avoiding Burnout for Personal Support Workers

We’ve all been there.  On the edge.  We’ve had enough.  In short, we feel burned out.  This is something that every personal support worker has gone through.  Here are some tips to avoid burnout as much as possible.

1)   Monitor Your Diet and Exercise:  We have to monitor our patient’s diet, yet we often don’t monitor our own diet, and our job requires us to have a certain level of fitness.  So I suggest strongly that you monitor your diet and engage in a regular exercise program.

2)   Get The Proper Amount Of Sleep:  This probably seems like something that should be intuitive but it’s not.  When we are young, we need less sleep, but as we get older we need more.  Yet sleep is the one thing we give up on a regular basis.  Sleep is the one thing that really helps you to rejuvenate.  Ensure that you always get enough sleep.

3)   Be Honest About How Many Days You Can Really Work:  Not everyone can do this type of work full time.  Maybe for you, it makes sense to work part time.  Also, due to factors like the economy, we don’t always take enough time off.  Please take as much time off as you need to.

4)   Don’t Be Afraid To Ask For Help At Work:  Sometimes we find ourselves in difficult situations at work.  If you find yourself in such circumstances, always ask for help.  There is no need to carry the entire load yourself.

Follow these tips and they will help you avoid burnout at work as much as possible.

New Employment Trends for Personal Support Workers

One thing we have noticed in the healthcare industry is the trend of large healthcare service providers using a larger number of personal support workers to do the same overall amount of work.  You may have noticed an increase in job postings for personal care workers with a lot emphasising their urgency in hiring new personal support workers.  In theory this increase in hiring is a good thing, but the flip side is that while new personal support workers are being hired, the hours they are receiving are not adding up to full-time hours.  Additionally, the hours that many established personal support workers are being scheduled for are consistently going down.  This seems to be a deliberate and concerted effort by large healthcare providers to ensure that their personal support worker staff does not qualify for full-time status.  Why would they do that? Will if you are an employer, it is advantageous to you to keep your employee base at a part-time level.  Why? Because part-time employees are essentially only entitled to their salary.  They are not entitled to consistent hours or anything else.  When an employee becomes full-time, they become entitled to a consistent set of minimum hours, in many cases, an increase in salary, and finally, they are entitled to benefits.  Thus, the reason why the trend among larger healthcare providers to hire more personal support workers at part-time hours, rather than fewer personal support workers at full-time hours.

Do Males Have a Harder Time Getting Hired as Personal Support Workers?

This is a question that I have been asked a few times in the last few months, due to the perception that personal support workers are predominantly female, and the job as a whole is perceived to be a “female position”.

From my perspective, in the workplace, there is a relatively high percentage of personal support workers, with the numbers I have noticed being as high as 25-30%.  Additionally, I have not heard any stories recently about males having a hard time getting hired as personal support workers.  Also, it is simply illegal for employers to discriminate in their hiring practices based on gender (although we know that this does occur).  The one piece of advice I would impart is that there are more candidates entering the field who are certified, so I would highly recommend that you complete an accredited course that has a good co-op component.  

The Controversy of Personal Support Workers Administering Medications

Personal support workers administering medications has always been a controversial issue.  The laws governing this issue have always been “fuzzy” at best.  After surveying a range of institutions, practicing personal support workers, and provincial and state personal support worker professional organizations, the following seems to be the closest to a consensus.

If you are a newly trained/registered personal support worker, administering medications is well beyond the scope of what you are ready for.  If you have been in the field as a practicing personal support worker for 3 or more years, you are in a position to administer medications, but only under the supervision of or in conjunction with an RPN or RN.

Having said that, the question has to be asked: Why would an employer want a personal support worker to administer medications?  Our survey showed that the major motivating factor is money. Simply put, it is cheaper to hire a personal support worker and add additional duties to their job than it is to hire an RPN or RN.  So what does a personal support worker do when faced with the requirement to administer medications?  These are the recommendations that came out of our survey:

·    Ask for appropriate supervision to be present when administering the medication

·    Never ever agree to mix the medication

·    Insist upon receiving proper training in administering medication before agreeing to do so

·    Make sure that you are completely comfortable with the entire process

·    If you are not comfortable with this requirement you are able to simply refuse to do it

Remember, administering medications is a very serious undertaking which can have very serious repercussions if not done correctly.  It is essential that as a personal support worker you are properly trained in how to do this and fully comfortable and confident in this before you undertake this task.  It is far better to be safe and cautious than to risk the life of a patient and your career as a personal support worker.

Health Minister Speaks About Home-Care Funding Increases, Meets with Personal Support Workers

Ontario’s Health Minister Deb Matthews recently visited Waterloo to promote the government’s decision to increase funding for home-based care services by four percent per year for three years.  However, in the town-hall meeting hosted by the Quality Care Alliance and the Service Employees International Union, Matthews was told by some personal support workers who work in the homes of clients who are elderly and disabled that they felt overworked and underappreciated.  Several personal support workers told the minister that they essentially felt like cheap labour.  One participant described herself as having the lowest paid college-educated job of all.

The issue of the wide discrepancy in pay between personal support workers in long-term-care facilities and those who work in home-based environments was brought up as well as the differences in the amount of time they have with clients.  Matthews acknowledged the discrepancies in both and noted that these were most likely the result of workers who work in the home-care environment not being unionized while those in long-term-care facilities are.  Matthews told the audience that she knew who was working their heart out in the healthcare system, and acknowledged that more needs to be done to support them.

Nominations Open for Personal Support Worker of the Year Award

Nominations are now open for the PSW of the Year Award.  With number of outstanding PSW’s in Ontario, this award will recognize the work of one exceptional PSW.  The award will be presented in October.  Nominees must work in the Province of Ontario, be nominated by a third party, and must consent to their nomination.  Nominations are evaluated on the following criteria:

·         Work History

·         Professional Knowledge

·         Advocacy

·         Patient Care

·         Going Beyond The Call of Duty

·         Team Support

Nominations must arrive at the offices of the PersonalSupport Network of Ontario no later than Friday, September 19, 2014.  For more information visit PSNO PersonalSupport Worker of the Year Award website.

Typical Personal Support Worker Education Program Outline

Major: Personal Support Worker

Length: One Year

Delivery: 2 Semesters

Typical Credential: College Certificate

Sector Screening Check Required

Description

This two semester program is designed to prepare students with the knowledge and skills needed to provide personal support worker services to people living at home and in long term care facilities and to function as integral members of the health care team. Upon graduation from this program, the graduate will have demonstrated the ability to effectively communicate with clients, families and members of the health care team. They will also have demonstrated their ability to provide safe and competent personal support work care for individual clients who are experiencing physical, cognitive, emotional and behavioural challenges.

Personal Support Workers are unregulated health care providers who work under the supervision of a regulated health care professional or in the supported independent living environment under the direction of the client. They provide clearly identified personal care and they facilitate routine activities of daily living in order to assist their clients in being as healthy and as independent as possible.

Career Opportunities

Graduates of the Personal Support Worker program find employment in retirement homes, nursing homes, homes for the aged, various community agencies (private and public) as well as in independent practice.

Program Learning Outcomes

The graduate has reliably demonstrated the ability to:

·              work effectively as a team member and demonstrate an understanding of the roles and responsibilities of the other members of the health care team;

·              provide personal support worker services for individuals and families from a variety of cultures and diverse backgrounds fostering trust, respect and individual choice;

·              practice under the supervision/direction of the employer, client or family caregiver within their role and the legislation governing the setting in which they work;

·              provide professional, safe and effective personal support work services to individuals and their families in all activities of daily living;

·              support the application of the concepts of health promotion, maintenance and rehabilitation;

·              recognize own strengths and limitations within the concept of providing personal support work services and seek out guidance appropriately;

·              recognize and report changes in the client's condition, health state, situation, and/or routine activities of living and report these changes to the appropriate member of the health care team;

·              recognize indicators of abuse and respond appropriately

Links To Sources Of U.S. Government Student Aid

Federal - Pell Grants alabama        alaska            arizona          arkansas       california       colorado       connecticut  delaware       florida            georgia          hawaii            idaho illinois            indiana          kansas          kentucky       louisiana       maine maryland      massachusettes     michigan       minnesota    mississipi     missouri

Montana        nebraska      nevada          new hampshire       new jersey    new mexico new york       north carolina          north dakota            ohio    oklahoma     oregon          pennsylvania           rhode island            south carolina         south dakota           tennessee    texas  utah    vermont        virginia          washington  west virginia            wisconsin     wyoming

Financial Aid for Personal Support Worker Students

By Cynthia Herron

When you make the decision to return to school, the last thing you want looming over your head is the cost of the education. Stressing about paying for school defeats the motivation to do well in school, creating a lack of comprehension to the program altogether. Personal support worker students today have a great range of options when it comes to financial aid to pay for their education, offering as much as 100% towards the overall costs of schooling.

Grants for Personal Support Worker School
When it comes to personal support worker school financial aid, grants can be the most desirable as they never have to be repaid. Getting grants today can be so simple with several resources online that can connect you directly to the grants you qualify for.

Scholarships for Personal Support Worker Students
There are also many scholarships offered for personal support worker students, offered through several organizations today. Finding these scholarship programs is simple online with large databanks of different programs available.

Student Loans and Fellowships
Other financial aid options offered to personal support worker students include student loans including the Canada Student Loans Program and the Pell Grant Program.   Fellowships are also offered through various to offer that extra helping hand in affording a degree today. The education you receive will mandate the course of your career and you should be able to afford the best. These loans and fellowships just offer extra funding on top of others you may qualify for.

Non-Loan Options for Personal Support Worker Students

It's also possible to gain aid in the form of work study. That way you don't need to take out a loan, but instead 'work your way through school'. Even if you can't afford school on work study wages, you can help offset your loans by gaining some employment.

Getting financial aid for personal support worker certification is a common practice of students today that understand they need the education but just may not have college funding set aside. Many people these days just don’t have a college fund waiting for them to make their decision to pursue higher learning, but certification is a highly critical element of successful advancement into the healthcare industry today. If you desire a personal support worker career, you don’t have to hesitate because of the lack of finances, with many governmental, public, and private funding resources available for students in college today, offered throughout your entire education.

Soft Skills and Hard Skills that Personal Support Workers Need to Have

When considering a career in the healthcare field you need not just your basic qualifications but you need another set of skills.  You will need what we call soft skills and hard skills.  In this article we are going to focus on the soft and hard skills needed to become an effective personal support worker.

Soft Skills

These are skills that allow a personal support worker to do their job effectively.  Without soft skills a nursing assistant is not able to convey the impression of compassion to their clients/patients.   Simply put, a personal support worker without soft skills will not be very effective.  Here are some of the soft skills required:

Empathy/Compassion.  Every personal support worker gets frustrated with their patients; however it is important to remember that your patients are just as frustrated as you are.  Remember, your patients are feeling vulnerable and frustrated due to their conditions and the fact that they are relying on you.  Put yourself in their shoes and your frustration, while not going away completely, will recede a bit.

Time Management Skills.  Typically a personal support worker does an 8 hour shift and handles 8-10 patients.  Each patient typically has their4 own unique needs and as a result you cannot simply divide your time equally among them.  As you get to know your patients and their needs you develop a natural timeline for your shift, and you will include your breaks and lunches in this timeline.

Patience.  Personal support workers must have patience to do their jobs.  As we said earlier in the empathy section, sometimes you need to put yourself in your patient’s shoes and then you will have the patience to deal with their resistance to what must be done. 

Ability to Work in a Team.  Personal support workers typically work in teams.  This means teamwork and communication about patient needs and issues is a must.

Hard Skills.

These are the skills needed for a personal support worker to be able to do their jobs.  Specifically we are talking about the physical requirements needed in moving patients with little or no mobility.  A personal support worker needs to know how to pivot or spin a patient with little mobility to move them from a bed to a chair.  Also, a personal support worker needs to know how to use the Hoyer Lift, to move a patient from a bed to a chair, and the Sit-to-Stand Lift to help patients move from sitting to standing.

These soft and hard skills are essential for anyone who wants to become a personal support worker.

PSW’s Need Dementia Specific Training

The role of a Personal Support Worker within the healthcare system has evolved significantly.  The services they provide have become very diverse.  As a result, continuous training and education for Personal Support Workers has become paramount.  One area which tends to be overlooked when it comes to training is the area of Personal Support Worker dealing with patients in various stages of dementia.

Dementia is an often misunderstood disease that primarily affects the elderly.  Because many front line workers such as Personal Support Workers and Nursing Assistants are not specifically trained to deal with the requirements and needs of patients with dementia, they tend to infantilize them, which lead to the exacerbation of the indignity patients suffering from dementia feel.

Seeing the need for dementia specific training for front line workers in Ontario, the Alzheimer’s Society of Toronto developed specific training modules that they offer to front line workers.  These courses are taught in Toronto and offer Certification in Dementia Specific Services.  For more information about these courses you can contact the Alzheimer’s Society at 416-322-6560, or click here to register.

The reality is that 1 in 6 seniors in Canada suffer some form of dementia, and a properly trained front line is essential to provide them services.

Factors That Can Affect Personal Support Worker’s Salary Ranges

Personal support worker salary ranges, like any other career, start low and work up. There are a few factors involved in how quickly they can increase or simply how high a personal support worker can begin a job at. These are wide ranging and can mean the difference between just getting paid and earning a living.

One of the major factors in determining where the personal support worker salary ranges begin at is the amount of schooling and experience they enter with. Typically, a recent graduate with less than one year of experience will start at an hourly rate of $10.00 to $12.00. This also greatly depends on the area of the country that the employer is located in as the cost of living may be higher or lower than other locations.

As with any career, the more experience, the higher the pay. Personal support workers with 20 or more years of experience can earn between $15 and $20 per hour but again does not factor in location or continuing education. Along with the addition of continuing education, more skills are added, thereby making the personal support worker that much more valuable to an employer by boosting the level of client care that much further.

Depending on location, the personal support worker salary ranges may be affected by the employer’s need for someone who is bilingual. The ability to speak, read and write in another language can be invaluable to an employer located on or near the border of another country. This can be a major factor in areas such as Ontario, Quebec and Atlantic Canada.

There are ways an individual can affect the personal support worker salary ranges in the markets that they are competing in. By choosing a specialty to go along with their standard certifications, such as working with seniors or those clients with disabilities, can make them much more valuable to certain employers.

As with any job, the major contributing factor in salaries is experience. An experienced personal support worker will always fetch a higher hourly rate than a non-experienced personal support worker or someone with very little actual on the job background. This is no different in any respect than any other position available in any field and should be viewed as such.

The best way to insure that the proper hourly rate is being received is by doing some research online. There are many websites that have salary calculators available to tell you what can be expected for an hourly rated based on area, years of experience and educational background. In doing this type of research, one can be assured that whether looking in the area they already live in or maybe searching out that next great adventure, they will be receiving the wage deserved for the service they provide.

Personal Support Worker Salary Charts - Canada

If you're interested in becoming a personal support worker then one thing you'll want to be sure to check into is the pay. It's very important to determine if the career you're considering will pay you enough to support your desired lifestyle.

For example, if you want to live in a house by the beach and drive an expensive sportscar, then a career as a personal support worker may not be the right choice for you (unless you intend to marry well!).

What we've done is provide you with in-depth salary charts so that you may see exactly what personal support workers earn. You'll see which provinces pay the most and can use this information to help you decide if you want to pursue personal support work as a career and where you want to pursue it.

The following personal support worker salary chart is listed here for your convenience.

Personal Support Worker Salary Charts – United States

If you're interested in becoming a personal support worker then one thing you'll want to be sure to check into is the pay. It's very important to determine if the career you're considering will pay you enough to support your desired lifestyle.

For example, if you want to live in a house by the beach and drive an expensive sports car, then a career as a personal support worker may not be the right choice for you (unless you intend to marry well!).

What we've done is provide you with in-depth salary charts so that you may see exactly what personal support workers earn. You'll see which states pay the most and can use this information to help you decide if you want to pursue personal support work as a career and where you want to pursue it.

Personal Support Workers, Healthcare’s Unsung Heroes

By Guest Blogger Lloyd Drayton

Personal support workers are heroes to their patients.  They regularly perform impressive feats. The average personal support worker does everything from helping their patients with their daily hygiene to interacting with other health professionals on their patients behalf.

Personal support workers are caregivers who are in it for the long haul.  They are passionate about their jobs and their patients.  The typical personals support worker has to possess ridiculous amounts of stamina and patience.  They need it to endure the gruelling repetition and pace of the job.  They come to work each day, not looking for special rewards or recognition.  The results of what they do are reward enough for the average personal support worker.  Their hard work and dedication shows through, in every shift.

Personal support workers work as part of a team, wherever their work is.  They support their colleagues and receive support from their colleagues in return.  This is especially important as they need the support to combat the stress, and in some cases, burnout rates.  

Personal support workers are heroes to their patients on a daily basis.

How To Become A Personal Support Worker

By Cynthia Herron
The job scenario for personal support workers is seeing an upward trend. The number of personal support workers employed is expected to grow at a rate greater than average in the coming years. So if you're thinking about becoming a personal support worker, this is the right time to learn the skills required for the job.
Personal support workers generally find jobs in institutions or clinics and many find part-time jobs that require them to work in more than one organization.  
This article gives you information on how to become a personal support worker including the training and education, if any, required for your career as personal support worker.

Personal Support Worker is a Career on the Rise

The job scenario for the designation of personal support workers is on the rise, as not only are newer job openings expected in the field, but entry-level jobs would be open for substituting those who have either shifted to other occupations or have retired from the job. Since the requirement for personal support work is increasing, the workload for personal support work is increasing as well. That leads to a higher demand for personal support workers in order to help do the tasks necessary.

Personal support workers can learn the skills required to perform their duties through on-the-job training, but currently there are a large number of personal support workers being trained at technical institutes, junior colleges, trade schools, etc in various personal support worker programs.

·      For students interested in becoming a personal support worker, the courses they opt for at the High school level should comprise of subjects like health and biology and that of office practices. This is the basic level of education required for the job of a personal support worker.

·      For all those who want to add to their basic education, there are approximately 269 personal support worker programs for personal support workers that have been approved. These programs impart knowledge of theory as well as practical skills for

The educational background needed to help you to pursue a career as a personal support worker are as follows:personal support workers through classroom as well as practical instructions.

·      The above mentioned programs also include internships in hospitals, or senior’s residences and these are certificate programs that span over one year or less than one year.

·      Many community colleges and trade schools offer certification courses. These programs require a high school diploma or an equivalent as a pre-requisite.

·      How long does it take to get certified as a personal support worker? There are many private schools that offer vocational courses in the field of personal support work and span over a period of about 6 to 12 months.

You Can Learn the Skills of Personal Support Work on the Job

Budding personal support workers often learn the required skills on the job. In such cases, their employers or other experienced personal support workers help them learn about the elements of the job that they are required to know.

Even those who are fresh out of personal support workers programs or those having some prior knowledge in the field may be required to undergo the on-the-job training as the prerequisites of the job varies between the style of working of different employers.

It will be more judicious of you to to take up advanced studies in the field if you want to increase your chances of advancing in the job. So with this you can become a personal support worker  instructor, office manager, or can use your experience to get high skilled and high-paying jobs.

Labour Market Information For Personal Support Workers

By Cynthia Herron
As the Canadian economy emerges from the current recession, a number of industry sectors will see above average growth to 2015. Among these are occupations in the healthcare field. 　The demographics of the Canadian population will be a major factor in the Canadian economy, affecting both labour market demand and supply. Seventy percent of new jobs to 2015 will be as a result of attrition (retirements, deaths) of existing employees. At the same time, the aging population (and its disproportionate medical needs) will create even greater demand for jobs in occupations in the healthcare field (e.g., personal support workers). 　

Now, more women work outside the home and cannot give full-time care to family members who are elderly, ill or have a disability. As well, the Ontario government has an Aging at Home Strategy. This means that more people may get health care at home instead of at the hospital. This has resulted in substantially more job openings for Personal Support Workers. 　

As healthcare costs rise, that industry will continue to look at cost-cutting strategies. One of these is to "push down" duties currently performed by higher-cost employees (e.g., nurses) to lower-cost staff (e.g., personal support workers), creating more of these types of job opportunities. As a result, the outlook or job prospects for this field are rated as exceptionally good by HRSDC