New Employment Trends for Personal Support Workers

One thing we have noticed in the healthcare industry is the trend of large healthcare service providers using a larger number of personal support workers to do the same overall amount of work.  You may have noticed an increase in job postings for personal care workers with a lot emphasising their urgency in hiring new personal support workers.  In theory this increase in hiring is a good thing, but the flip side is that while new personal support workers are being hired, the hours they are receiving are not adding up to full-time hours.  Additionally, the hours that many established personal support workers are being scheduled for are consistently going down.  This seems to be a deliberate and concerted effort by large healthcare providers to ensure that their personal support worker staff does not qualify for full-time status.  Why would they do that? Will if you are an employer, it is advantageous to you to keep your employee base at a part-time level.  Why? Because part-time employees are essentially only entitled to their salary.  They are not entitled to consistent hours or anything else.  When an employee becomes full-time, they become entitled to a consistent set of minimum hours, in many cases, an increase in salary, and finally, they are entitled to benefits.  Thus, the reason why the trend among larger healthcare providers to hire more personal support workers at part-time hours, rather than fewer personal support workers at full-time hours.

Soft Skills and Hard Skills that Personal Support Workers Need to Have

When considering a career in the healthcare field you need not just your basic qualifications but you need another set of skills.  You will need what we call soft skills and hard skills.  In this article we are going to focus on the soft and hard skills needed to become an effective personal support worker.

Soft Skills

These are skills that allow a personal support worker to do their job effectively.  Without soft skills a nursing assistant is not able to convey the impression of compassion to their clients/patients.   Simply put, a personal support worker without soft skills will not be very effective.  Here are some of the soft skills required:

Empathy/Compassion.  Every personal support worker gets frustrated with their patients; however it is important to remember that your patients are just as frustrated as you are.  Remember, your patients are feeling vulnerable and frustrated due to their conditions and the fact that they are relying on you.  Put yourself in their shoes and your frustration, while not going away completely, will recede a bit.

Time Management Skills.  Typically a personal support worker does an 8 hour shift and handles 8-10 patients.  Each patient typically has their4 own unique needs and as a result you cannot simply divide your time equally among them.  As you get to know your patients and their needs you develop a natural timeline for your shift, and you will include your breaks and lunches in this timeline.

Patience.  Personal support workers must have patience to do their jobs.  As we said earlier in the empathy section, sometimes you need to put yourself in your patient’s shoes and then you will have the patience to deal with their resistance to what must be done. 

Ability to Work in a Team.  Personal support workers typically work in teams.  This means teamwork and communication about patient needs and issues is a must.

Hard Skills.

These are the skills needed for a personal support worker to be able to do their jobs.  Specifically we are talking about the physical requirements needed in moving patients with little or no mobility.  A personal support worker needs to know how to pivot or spin a patient with little mobility to move them from a bed to a chair.  Also, a personal support worker needs to know how to use the Hoyer Lift, to move a patient from a bed to a chair, and the Sit-to-Stand Lift to help patients move from sitting to standing.

These soft and hard skills are essential for anyone who wants to become a personal support worker.

PSW’s Need Dementia Specific Training

The role of a Personal Support Worker within the healthcare system has evolved significantly.  The services they provide have become very diverse.  As a result, continuous training and education for Personal Support Workers has become paramount.  One area which tends to be overlooked when it comes to training is the area of Personal Support Worker dealing with patients in various stages of dementia.

Dementia is an often misunderstood disease that primarily affects the elderly.  Because many front line workers such as Personal Support Workers and Nursing Assistants are not specifically trained to deal with the requirements and needs of patients with dementia, they tend to infantilize them, which lead to the exacerbation of the indignity patients suffering from dementia feel.

Seeing the need for dementia specific training for front line workers in Ontario, the Alzheimer’s Society of Toronto developed specific training modules that they offer to front line workers.  These courses are taught in Toronto and offer Certification in Dementia Specific Services.  For more information about these courses you can contact the Alzheimer’s Society at 416-322-6560, or click here to register.

The reality is that 1 in 6 seniors in Canada suffer some form of dementia, and a properly trained front line is essential to provide them services.